Privacy Policy

How we use your information.

The Flower Barrow undertakes to treat your personal information in accordance with this Privacy Code.

The Flower Barrow is committed to maintaining confidentiality of customer information, Protecting privacy of customers and Treating customer information responsibly.

Personal information provided online (email, telephone, physical addresses) is used for the purpose of fulfilling orders or providing information only.

Security

At The Flower Barrow we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us +64 844 8250 quoting the name of the arrangement you have chosen.

100% Guarantee, No Fuss Returns

The Flower Barrow guarantees the freshness, flower quality and value of order. Each arrangement delivered by us is created by a professional florist. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time. All prices are in New Zealand dollars. Once an order has been made it can not be cancelled

Containers

Where possible the particular container or basket shown will be supplied. Should these not be available alternative containers of a similar value and style will be substituted

Returns Policy

At The Flower Barrow, we are committed to providing quality products to our customers.If for any reason you are not completely satisfied with your gift it may be exchanged for another gift to the same value.  Simply return the unwanted gift to our store at 225 Gloucester St, Taradale, Napier, New Zealand. Returned goods must be unused and in resalable condition and be accompanied with an explanation for your return.

Higher value gifts may be substituted with payment of the difference. Complaints must be made within 48 hours of delivery to The Flower Barrow who delivered the order.

Please note – floral gifts are perishable and cannot be exchanged or refunded.

If we can help with any questions, please e-mail flowerbarrow@xtra.co.nz